Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via the links below. In the first instance, please could you include the following information to enable us to deal with the return as quickly as possible. 

  • Order Number:

  • Name:

  • Address:

  • Contact Telephone No:

  • Email Address:

  • Item to be returned:

  • Reason for wanting to return the item (e.g. if faulty/damaged, we will require photographs to show what/where/how the damage has occurred)

Once we have received the above information, we will process your return as quickly as possible. We will contact you after reviewing the information sent & advise accordingly from there. 

We are always extremely happy to help, if you do have any return questions, please feel free to pop us an 📧 Email, 💬 Chat with us on WhatsApp or give us a 📞 call.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, second hand/used items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us via  📧 Email, 💬 Chat with us on WhatsApp, or give us a 📞 call.

(Please note: We love to talk to our customers but please bear in mind, we are a small independent business, which is predominately run by 1 person. All calls are directed to a mobile number & we will always attempt to answer all calls when they are received, but sometimes this is not possible. Please leave a message on the answering service when prompted & we will come back to you as soon as we possibly can. You are also more than welcome to use the other contact details.)