How much does delivery cost?
Delivery costs are set at checkout, unless large items are purchased. 

Mainland UK - £5.99.  Where Items purchased exceed 10kg on a single item, an additional £5 will be added. 
Delivery is usually made by Standard 2-4 working days delivery. If your parcel cannot be delivered within 2 attempts, re-delivery charges may apply. Please allow 3-5 working days for dispatch and then delivery. In the unlikely event your order could be delayed any longer than this for any reason, we will contact you by e-mail or phone as soon as we are made aware by the shipping courier.

If you require your order for a particular deadline, please contact us directly via email, info@horsing-around.co.uk and we will do our upmost to accommodate your request, although it is not always possible. 

How quickly will my order be delivered?
Once an order has been placed and payment completed, most orders are dispatched within 3-5 working days via a tracked UK Delivery Service.  

How will I know where my order is up-to?
A shipping confirmation E-Mail, together with any relevant courier tracking details, will be sent to your specified e-mail address upon dispatch. If we encounter any issues with shipping your order, we will let you know as quickly as possible by telephone or by e-mail.

Will My Order Need to be Signed for?
All orders will require a signature on delivery, unless otherwise stated – it is the responsibility of the customer, to ensure that somebody is able to sign for the delivery within the expected time-frame at the delivery address specified at checkout.  If the customer is unavailable when delivery is attempted, it is up to the customer to arrange another attempt with the delivery company.

What if there are Problems with Delivery?
Whilst we will make every effort to liaise with customers and with couriers in order to resolve any delivery difficulties, in the event of a parcel being returned due to non-delivery, additional delivery costs may be charged in order to complete any subsequent re-delivery.

If you have any query regarding a delivery issue please, contact us via email at info@horsing-around.co.uk. All delivery queries must be reported within 12 days from the shipping dispatch email date. If there is a case of a missing or damaged parcel and you are sent a Disclaimer form, this needs to be signed and sent back to our customer service staff within 48 hours , this is so that we can proceed with the courier claim for you.

Please note we may also request additional information to assist with a Damage or Loss claim.